Introduction
At Vape2Go, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.
By using our website (www.vape2go.ca) and providing your information, you agree to the terms outlined in this policy.
Information We Collect
We collect personal information that you provide directly to us when you:
- Create an account or make a purchase
- Subscribe to our newsletter
- Contact our customer support team
- Participate in promotions or surveys
The information we may collect includes your name, email address, phone number, billing and shipping address, and payment details.
We may also automatically collect non-personal data such as browser type, device information, and IP address to improve our website’s functionality and user experience.
How We Use Your Information
Your information is used to:
- Process and fulfill your orders
- Communicate with you about your purchases, updates, or promotions
- Improve our website, products, and customer experience
- Comply with legal and regulatory obligations
We will never sell or rent your personal information to third parties.
Payment and Security
All payments on our site are processed through secure, encrypted gateways (such as Shopify Payments, PayPal, or other PCI-compliant processors). We do not store your full credit card information on our servers.
We take reasonable precautions to protect your data from unauthorized access, alteration, or disclosure.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, track cart activity, and analyze site traffic. You can choose to disable cookies in your browser, but some parts of the site may not function properly without them.
Sharing Your Information
We may share limited information with trusted third-party service providers who help us operate our business — for example, shipping carriers, payment processors, and analytics platforms. These partners are obligated to keep your information secure and use it only for the services they provide to us.
Your Rights
You have the right to:
- Request access to your personal data
- Ask for corrections to inaccurate information
- Withdraw your consent or request deletion of your data (where legally applicable)
To exercise these rights, please contact us at support@vape2go.ca.
Age Restriction
Our website and products are intended for adults aged 18+ (or 21+, depending on provincial regulations). We do not knowingly collect data from minors.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
📧 support@vape2go.ca
🌐 www.vape2go.ca
Last updated: December 2025