Order Processing
We process all orders within 1–3 business days (excluding weekends and holidays) after your purchase is confirmed. You’ll receive a shipping confirmation email as soon as your order has been dispatched.
Shipping Times
We currently ship only within Canada. All orders are shipped using Standard Shipping, which typically takes 2–7 business days depending on your province. Please note that delivery times are estimates and may be affected by weather, carrier delays, or regional holidays.
Order Tracking
Once your order is shipped, you’ll receive a confirmation email with your tracking number. You can use this number to follow the progress of your delivery in real time on the carrier’s website.
Shipping Restrictions
Due to legal regulations, vape products are available only to customers aged 18+ or 21+, depending on provincial laws.
Delays or Issues
If your order hasn’t arrived within the estimated delivery window, please check your tracking information first.
If you still need help, contact us at support@vape2go.com — our team will gladly assist you.